Tylor Wurz

Austin, Texas | Phone: (832) 226-6052 | E-Mail: Tylor.Wurz@gmail.com

Professional Summary

Exceptionally capable Technical Support Specialist with 10 years troubleshooting complex end-user issues. Enthusiastically seeking to bring a vast repertoire of both hardware and software knowledge to a challenging position.

Skills

General

• Detail-oriented
• Excellent problem-solving abilities
• Skilled in HTML, HTTP and IP
• Team player
• Skilled multi-tasker
• Well-versed with Windows, OSX, Linux
• Fast learner
• SSH FTP SFTP
• Customer service expert
• Skilled with Linux command line (CLI)
• Analytical and critical thinker
• Expert in disaster recovery

OS

• Windows 3.1 - 10
• Windows Server
• OSX
• Linux
• Ubuntu Desktop / Server
• Red Hat Desktop / Server

Hardware

• PC
• Apple
• Laptop
• Desktop
• Mobile Android / iphone
• Network
• Router
• cat 5 / cat 6
• Switch
• Rackmount
• NAS

Linux

• CLI navigation
• File handling
• Permissions
• SSH
• SFTP
• Security

Web

• DNS
• SSL
• CDN
• SFTP
• WordPress
• regex ???
• e-mail
• Apache2
• NGINX
• caching
• cloud
• Amazon S3

Server

• docker
• ansible
• mysql
• LAMP stack
• LEMP stack

Projects

KVM Cluster

A 5 node VM / Container cluster, running Proxmox 1 master 4 nodes allowing migration of KVM/QEMU Virtual Machines between nodes.

Bork.Host

A LAMP(Linux Apache MySQL PHP) server running multiple WordPress installs each with its own unique domain.

Reverse Proxy

A NGINX reverse proxy, used as the entry point to proxy traffic for my various projects, alowing me to keep my network and projects secure.

Docker

A server running Docker that I am using to learn how to setup and run Docker container in for my lab.

Pi Kubernetes Cluster

A cluster of 5 Raspberry Pis in custom 3D Printed cases, used to learn how to run a Kubernetes cluster. I am also using Ansible to automate

Work History

Bork.Tech – Austin, TX

IT Consultant - (2000 - Present)

• Resolved virus and malware issues with a high success rates.
• Set up equipment for customers, including computers, networking, home theatre, home automation,
• Installed software and operating systems on customer computers.
• Troubleshoot and fix OS issues (Window, OSX, Linux)
• Restored data, operating systems, files, documents and drivers.
• Built and repaired Dell, Lenovo, Toshiba, Sony, HP, Mac and Custom computers.
• Set up and maintained customer web servers.
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Remote support
• Phone support
• teaching how to build computer

WP Engine - Austin, TX

Customer Support Specialist L1A ( November 2017 - August 2018)

• Supported SMB and Enterprise customers and their websites
• Handled internal escalations solving complex issues
• Assisted other techs with their customers issues
• Highest customer satisfaction rating on shift

Customer Support Specialist L1 (July 2017)

• Learned how to setup and support WordPress sites and resolved any issues during the process
• diagnosed issues related to web hosting and WordPress
• Support customer websites through phone and chat
• Able to articulate technical issues in a way that is easily understandable
• Able to troubleshoot and issues for multiple customers simultaneously
• Flexible and able to cover any gaps in the workload
• Ability to keep calm and cool under pressure
• Willing to stay later if needed

Computer Network Center – The Woodlands, TX

Computer Technician (December 2015 – June 2016)

• Installed software, modified and repaired hardware and resolved technical issues.
• Customer Service
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools.
• Answered incoming calls from residential and small business customers.
• Operated a POS system to itemize and complete customer purchases.
• Technical Support
• Microsoft Office
• Microsoft Windows | Apple OS X | Linux

Precision Drilling – Reynosa, Mexico

Help Desk Technician - (Summer 2005/2006)

• Set up equipment for 100 employees, including installing cables and hardware.
• Installed software and operating systems on company computers.
• Resolved virus and malware issues with a high success rate.
• Set up and configured hardware and software on company equipment.
• Restored data, operating systems, files, documents and drivers.
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Repaired and replaced hardware, including Hard drives, motherboards, CPU, RAM and power supply units.

Education

Linux Academy

Austin Community - College Austin, TX Associate of Applied Science LAN Systems Network Admin

Lonestar College - Houston TX Associates of Visual Communication

Certifications

A+ (Studied)

Google IT Support Professional Certificate (Studied)

LPIC Linux Certification (Studied)

CCNA (Studied)

References available upon request